Terms and Conditions

Delivery Policy

1. Despatch Times

1.1 Orders are packed and despatched from Monday to Friday (excluding bank holidays). Orders will normally be shipped within 3-4 days.

2. Deliveries within United Kingdom

2.1 Orders under 2kg will be sent by second class Royal Mail which offers delivery within 2-3 days within the mainland UK. During periods of increased Royal Mail activity (for example during the Christmas period) some delays in delivery service may be experienced.
Orders over 2kg will be sent on a next day courier service.

3. Deliveries outside of the UK

To remain complicit with UK customs law all parcels that leave The Superfood Chef have to have proof of export.
Due to this all parcels are sent via Royal Mail. This allows us to offer a high quality service ensuring all parcels are tracked from our door to yours.

Europe and Rest of the world pricing
The cost for sending parcels outside of the EU varies according to weight of the parcel. Postage based on weight will be automatically calculated at checkout.

Due to reasons outside of our control we can no longer deliver to Israel or Russia. If we can re-instate this at any point we will. We apologise for any inconvenience caused.
Deliveries outside of the European Union may be subject to import taxes and tariffs that are not included in the delivery charge on our website. As the buyer this is something you have sole responsibility for.

4. Delivery of Goods

4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.

4.2 If your order fails to reach you at your address and is returned to us via our shipping partner, we will notify you within 24 hours to arrange redelivery (UK only). If we do not hear from you within 5 working days of this notification, we will process a refund minus the cost of delivery (as per section 2).

4.2.1 For orders outside the UK, if our shipping partner is unable to deliver, or delivery is refused, we will not be liable to arrange redelivery. We will then process a refund minus the cost of delivery.

4.3 Delivery will be made as soon as possible after your order is received and this will usually be within 48 hours, but in any event within 7 days of your order.

4.4 You will become the owner of the goods you have ordered when they have been dispatched to you.

5. Lost goods

5.1 For orders within the UK: If you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt. For orders overseas we ask you to wait 14 days from receipt of order confirmation to allow for international mail transfer delays. Your notification must be emailed to info@thesuperfoodchef.co.uk. We will replace any order that has not been received within this timeframe free of charge.

6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery in the form of replacement products as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the received delivery of the goods in question.

Returns policy

1. Returns You are entitled to return your order to us for a full, no questions asked, refund, providing that the following conditions are satisfied:

1.1 That you purchased the goods directly from the The Superfood Chef Ltd official website.

1.2 That the goods have not been opened

1.3 That the goods are defective in any way

1.4 That you advise us that you intend to return the goods no later than 7 days from their receipt and in any case no more than 30 days from the date of your order. Advice of any returns must be communicated in writing to info@thesuperfoodchef.co.uk

2. Liability

2.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the receipt of the goods in question.

2.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 7 days of the date on which you ordered the goods.

Use of our website

These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider Legalcentre.co.uk. Please read the terms in full before you use this website. If you do not accept these terms, please do not use this website. Using the website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1.  Use of website

1.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our written permission.

1.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to clause 1.1, no part of this website may be reproduced without our prior written permission.

2. Site uptime

2.1 We take all reasonable steps to ensure that this website is available 24 hours per day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

2.2 This website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

3. Visitor conduct

3.1 With the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

3.2 When using this website, you shall not post or send to or from this website any material:
• For which you have not obtained all necessary consents;
• that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; • which is harmful in nature including, and without limitation, computer viruses, trojan horses, corrupted data, or other potentially harmful software or data.

4. Links to and from other websites

4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this website, it is at your own risk.

4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions:
• You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
• You do not misrepresent your relationship with us or present any false information about us;
• You do not link from a website that is not owned by you; and • Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
4.3 If you choose to link to our website in breach of clause 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Disclaimer

5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice. The material on this website may be out of date, or on occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

5.2 Website imagery. Images used throughout the site are for illustrative purposes only and may be subject to change.

5.3 The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this website.

6. Exclusion of liability

6.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of this website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.

6.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

7. Governing jurisdiction

7.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

General Disclaimer

The Superfood Chef and our products, information we provide and recipes are to be used in relation to flavouring food or to be used as a food ingredient only, to promote and as part of a healthy and well balanced diet and life style. No claim is made that our product is more than this and our products are a blend of ingredients/ingredient designed to inspire and compliment the customer’s healthy meals or recipes.

The use of the word Superfood is to describe a fresh food stuff or ingredient in terms of its nutritional composition and relates to the fresh ingredients available to the consumer.  Superfood SprinklesTM is a brand style owned by The Superfood Chef Ltd (TM) It denotes and is promoted as a sprinkle for use by the consumer to flavour and enhance their healthy food or Super food and that it is not that it is a superfood in its own entirety but does contain some ingredients which are understood to have a good nutritional content.

The material on our web pages is for information purpose only.  Our products have not been assessed or verified by regulatory authorities other than for their nutritional value. This product does not claim to diagnose, treat, cure or prevent any disease and / or medical conditions. Under UK law, the ‘treatment’ of an illness or disease with a medical origin can only be prescribed/advised upon, by a practicing doctor.

Any food supplement ingredients must not be considered or used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breast feeding, taking any medication or under medical supervision, please consult a doctor or healthcare professional before use. Discontinue use and consult a doctor if any adverse reactions occur.

Please read carefully any dietary or allergen information on the packaging. We accept no liability for a customer using this product in a way that it was not designed for or failing to take note of the information readily available to them.

Please note that any or all opinions and claims are based on our own research and knowledge, and should not be construed as medical advice.

No information provided by us or our employees should be construed as a claim or representation that our services are intended for any use in the diagnosis, cure, mitigation, treatment or prevention of any conditions of a medical nature.

We do not accept any responsibility for the accuracy of any information or the consequence arising from using our website or services and before any use of our services is undertaken you should ensure that you have taken qualified medical advice.

If you think you are suffering from a medical condition you need to see your doctor, rather than self-diagnose.